Insured against cyber problems

Today, thieves often no longer access our assets through the broken door, but through a PC or smartphone. So it’s no wonder that more and more home insurance companies are also insuring this form of “digital theft.” A classic: banking details were spied on through phishing, for example, and then transfers were made abroad. “We see a huge need among our customers in the area of ​​phishing and cyberbullying,” adds Gisa Kimmerle, Head of Cyber ​​at Hiscox.

The “computer and cyber assistance” is automatically integrated into the home insurance, for example into the classic and premium protection of the current Generali home insurance, so no additional premium has to be paid. With most providers, cyber protection can be purchased as an additional module for a surcharge on home or home insurance.

In addition, there are also isolated cyber insurances for individuals, such as Allianz or Donau Versicherung, which can be contracted not only as complementary insurance to home insurance, but also individually.

“Due to the rise of networks, good digital theft insurance is an important addition to every household. If the worst comes to the worst, the financial consequences can be cushioned and experts are available to offer advice and support to our clients,” explains Wolfgang Petschko, CEO of Donau Versicherung.

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Of course, one should not expect such comprehensive products from these private insurance companies as those presented by GEWINN for companies and the self-employed last month (February edition, page 44).

In fact, all insurers offer rapid assistance, that is, advice and help after an incident, for example, if you have been the victim of malware, cyberbullying or phishing. “In addition, we offer qualified assistance and support in cyber risk assessment, as well as coordination and organization of legal advice, if necessary,” says Christoph Zauner, Director of Retail and Corporate at Generali.

Donau, for example, handles PC reinstallation, reconfiguration, or repair, replaces damaged hardware, and is liable for certain third-party damages (for example, liability for network security or violations of privacy and data protection). data).

But that’s not all: “Since there has been an increase in fake shops and data phishing lately, Internet shopping protection and protection against Internet data misuse are a great advantage and are also used by increasingly popular customers”, emphasizes Peter Humer. , Member of the Board of Directors of Clients and Markets of Uniqa Austria.

Although here there are limits, as everywhere: Uniqa’s cyber insurance pays compensation of up to 400 euros in the event of non-delivery of the merchandise, and up to a maximum of 1,000 euros per year in total. In the Danube, for example, the theft of funds is covered up to an insured sum of 3,000 euros, as is damage caused by an online purchase that went wrong, for example in a fake store. Helvetia also offers account and purchase protection up to EUR 3,000.

Hiscox, on the other hand, pays more in many cases, that is, up to an insured sum of 100,000 euros, but there the premium is fixed a little more, 300 euros per year.

resume: Across the entire product range, there’s plenty of practical help in an emergency and coverage for manageable damage. On the other hand, one should not expect compensation for really high financial damage. Which should not be surprising, given the generally low premiums and, on the other hand, the high frequency of claims.

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