Merkur Versicherung and Kyndryl: more digitization for better customer service

The two companies are working together on future opportunities. For more than 70 years.

Grace | Vienna (OTS) Digitization is now a basic requirement for all industries to be prepared for the future and, above all, to remain so. With Kyndryl, Grazer Merkur Versicherung has the world’s largest IT infrastructure service provider at its side to utilize and expand the opportunities of digitalization for the benefit of its customers. The focus is on optimizing digital infrastructure and processes. Because not only the employees benefit from this, but mainly the clients of the insurance company.

At the end of the day, the innovation must be noticeable to the customer. This requires partners who shape the future with you and who also think ahead. With Kyndryl we work on constant optimization in the areas of data security and reliability. Here we have not only found the experience and courage to innovate, but above all we have found a reliable partner for our journey into the future.“, says Christian Kladiva, CEO of Merkur Versicherung.

Digitization in the insurance industry is accelerating

Despite large volumes of data and process-intensive workflows, the insurance industry was not necessarily seen as a digital pioneer for a long time. Today the situation is different: the need, but also the added value of digitized products and workflows are beyond doubt: “The insurance industry has become a place of digital innovation. Business models are reconsidered and further developed. Investments are made in the experience of the stakeholders of customers, employees, partners and other interest groups. This requires a stress-resistant IT infrastructure”, says Maria Kirschner, General Manager of Kyndryl in Austria.

As part of the cooperation with Merkur Versicherung, Kyndryl offers management and system integration services to optimize risk management and cyber resilience of the company. Thanks to the latest automation technology, the operating costs of the IT infrastructure are also significantly reduced.

Questions and contact:

Insurance Merkur AG | Merkur Campus Graz
Mag. Jürgen Pock | Merkur Group Press Spokesperson
Phone: +43 316 8034-2429
Mobile: +43 664 4500936
Email: juergen.pock@merkur.en

julia hosch
Ketchum Public GmbH
+43 664 886 18 572


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