ÖGVS surveyed customers about legal defense insurance

August 19, 2022 – This spring, the Society for Consumer Studies surveyed more than 2,000 customers about their satisfaction with legal protection insurers. First place goes to Helvetia, which won four out of seven subcategories. It is followed by Uniqa and Grazer Wechselseitige.

ADVERTISING


Image: Andreas Breitling/Pixabay
Image: Andreas Breitling/Pixabay

Between April and June this year, the Society for Consumer Studies (ÖGVS) surveyed customers about their experiences and satisfaction with legal protection insurers.

The requirement was that the interviewee had been a client of the respective insurer in the last five years.

A total of 2,172 reviews were received, according to the ÖGVS. Only providers with at least 100 ratings were included in the evaluation.

how was it rated

Ratings were made on an eight-point scale from 1 (extremely dissatisfied) to 8 (extremely satisfied) in seven subcategories, which were then included in the overall rating with different weights:

  • Customer trust (10 percent of total value)
  • Value for money (20 percent)
  • Tariffs (15 percent)
  • Transparency (15 percent)
  • Services (10 percent)
  • Consulting (10 percent)
  • Solution of legal cases (29 percent).

Helvetia absolute winner among 17 providers

Overall victory went to Helvetia Versicherungen AG, which placed first in four categories and second in two other categories.

Second in the overall ranking is Uniqa Austria, which took two first and two second places. Third place is Grazer Wechselseitiger Versicherung.

ÖGVS customer survey on legal protection insurers

range

Offerer

goal achievement

1

Helvetia Seguros Ltda.

6:15

two

Uniqa Österreich Versicherungen AG

6:14

3

Grazer Mutual Insurance Company

5.97

4

Upper Austria Insurance Company

5.97

5

Lower Austria Insurance Company

5.92

6

Connect Zurich

5.88

7

Zurich insurance company

5.81

8

Donau Versicherung AG

5.80

9

Wiener Stadtische Versicherung AG

5.80

10

General Insurance Ltd.

5.80

eleven

Allianz Elementar Versicherungs-AG

5.78

12

Address of Arag SE for Austria

5.74

13

Merkur Seguros Ltda.

5.69

14

HDI Seguros Ltda.

5.66

fifteen

VAV Versicherungs AG

5.66

sixteen

DAS legal protection AG

5.64

17

Wustenrot insurance company

5.63

Subcategory results

Helvetia won the categories of customer trust (before Uniqa and Upper Austria), value for money (before VAV and Zurich), transparency (before Upper Austria and Zurich) and service (before Uniqa and Upper Austria).

Uniqa won the Advice category (before Helvetia and Oberösterreichischer) and the “Resolution of Legal Cases” category (before Niederösterreichischer and Grazer Wechselseitiger).

In terms of fees, Oberösterreichische Versicherung ranked first, followed by Helvetia and third by Uniqa.

Additional Information

More detailed results can be found on the ÖGVS website; The study volume can also be ordered there at a price of 1,155 euros plus VAT.

.

Leave your vote

Leave a Comment

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.