August 19, 2022 – This spring, the Society for Consumer Studies surveyed more than 2,000 customers about their satisfaction with legal protection insurers. First place goes to Helvetia, which won four out of seven subcategories. It is followed by Uniqa and Grazer Wechselseitige.
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Between April and June this year, the Society for Consumer Studies (ÖGVS) surveyed customers about their experiences and satisfaction with legal protection insurers.
The requirement was that the interviewee had been a client of the respective insurer in the last five years.
A total of 2,172 reviews were received, according to the ÖGVS. Only providers with at least 100 ratings were included in the evaluation.
how was it rated
Ratings were made on an eight-point scale from 1 (extremely dissatisfied) to 8 (extremely satisfied) in seven subcategories, which were then included in the overall rating with different weights:
- Customer trust (10 percent of total value)
- Value for money (20 percent)
- Tariffs (15 percent)
- Transparency (15 percent)
- Services (10 percent)
- Consulting (10 percent)
- Solution of legal cases (29 percent).
Helvetia absolute winner among 17 providers
Overall victory went to Helvetia Versicherungen AG, which placed first in four categories and second in two other categories.
Second in the overall ranking is Uniqa Austria, which took two first and two second places. Third place is Grazer Wechselseitiger Versicherung.
|
range |
Offerer |
goal achievement |
|---|---|---|
|
1 |
Helvetia Seguros Ltda. |
6:15 |
|
two |
Uniqa Österreich Versicherungen AG |
6:14 |
|
3 |
Grazer Mutual Insurance Company |
5.97 |
|
4 |
Upper Austria Insurance Company |
5.97 |
|
5 |
Lower Austria Insurance Company |
5.92 |
|
6 |
Connect Zurich |
5.88 |
|
7 |
Zurich insurance company |
5.81 |
|
8 |
Donau Versicherung AG |
5.80 |
|
9 |
Wiener Stadtische Versicherung AG |
5.80 |
|
10 |
General Insurance Ltd. |
5.80 |
|
eleven |
Allianz Elementar Versicherungs-AG |
5.78 |
|
12 |
Address of Arag SE for Austria |
5.74 |
|
13 |
Merkur Seguros Ltda. |
5.69 |
|
14 |
HDI Seguros Ltda. |
5.66 |
|
fifteen |
VAV Versicherungs AG |
5.66 |
|
sixteen |
DAS legal protection AG |
5.64 |
|
17 |
Wustenrot insurance company |
5.63 |
Subcategory results
Helvetia won the categories of customer trust (before Uniqa and Upper Austria), value for money (before VAV and Zurich), transparency (before Upper Austria and Zurich) and service (before Uniqa and Upper Austria).
Uniqa won the Advice category (before Helvetia and Oberösterreichischer) and the “Resolution of Legal Cases” category (before Niederösterreichischer and Grazer Wechselseitiger).
In terms of fees, Oberösterreichische Versicherung ranked first, followed by Helvetia and third by Uniqa.
Additional Information
More detailed results can be found on the ÖGVS website; The study volume can also be ordered there at a price of 1,155 euros plus VAT.
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